Firmware is the low-level embedded software that runs inside the scanner handpiece or base. Updating firmware can fix hardware bugs, improve performance, enhance stability, and add support for new tips or features.
Firmware vs. Software – Key Differences
Software runs on the computer (e.g., Medit Link, TRIOS software, Aident Scan). It is updated frequently and carries relatively low risk.
Firmware runs inside the scanner hardware itself. Updates are less frequent but carry higher risk - an interrupted update can render the device unusable ("bricked").
When You Should Update Firmware
The scanning software prompts that the firmware version is incompatible.
The manufacturer releases an important firmware update (power optimization, heat management, new tip support, etc.).
A known hardware issue exists and the manufacturer has published a specific fix.
You are installing a new type of scanning tip that requires firmware support.
Do not update firmware without a clear reason.
Pre-Update Preparation
Download the firmware package only from the official manufacturer or authorized dealer channel and confirm it matches your exact device model.
Ensure the device has sufficient battery (≥50% for wireless models) or is connected to power.
Close all other programs and temporarily disable antivirus software.
Use a wired connection - never attempt a firmware update over Wi-Fi.
Maintain a stable network and power supply throughout the process (UPS recommended).
Schedule the update outside peak clinic hours and allow at least 30 minutes.
Read the release notes carefully to understand changes and any known risks.
Standard Update Steps
Launch the scanning software; it will usually detect an available firmware update and notify you.
Confirm the update - the software downloads the firmware and transfers it to the device.
During transfer the indicator lights may flash; do not disconnect cables or power off.
The device automatically enters update mode (progress may be shown on screen or via lights).
After the process finishes, the device restarts automatically.
Verify that the new firmware version number is displayed.
Perform a calibration and run a test scan to confirm normal function.
What to Do If the Update Fails
Power loss or disconnection during the update can leave the device unable to start.
Do not repeatedly power the unit on and off.
Contact the manufacturer's technical support immediately - many devices have a recovery mode that allows re-flashing.
In severe cases the unit may need to be returned for factory repair.
This is why firmware updates must be performed carefully and only when necessary.
Additional Important Notes
Firmware updates usually do not erase calibration data, but a major version change often requires re-calibration afterward.
Never use unofficial firmware or third-party flashing tools - this will void the warranty.
When updating multiple scanners, complete and verify one unit successfully before starting the next.
Aident Firmware Support
Aident provides official firmware updates for the AI-30 series through the authorized software channel. Updates are released only when they deliver clear clinical or reliability benefits, and detailed instructions are supplied to minimize risk. Combined with lifetime free software upgrades and an open-system design, Aident helps clinics maintain performance without unnecessary update complexity or cost.
Need the latest official firmware or technical assistance?
Visit https://www.aident3d.com/ or contact our support team for model-specific update packages and step-by-step guidance.
