Buying an intraoral scanner is a significant clinical and financial decision. Asking the right questions before you purchase helps you avoid surprises, verify real performance, and select a system that truly fits your practice.
Here are the top questions to ask any intraoral scanner manufacturer or salesperson.
1. Accuracy and Clinical Performance Questions
What is the stated full-arch accuracy, and how was it measured?
Is the accuracy figure based on a recognized standard or clinical testing?
How does the scanner perform on implant scan bodies and multi-unit cases?
Can you provide sample scan data or case examples similar to our work?
What is the typical rate of incomplete scans or required rescans in daily use?
Why these matter: Accuracy claims are easy to make. Real clinical performance determines fit quality and remake rates.
2. Scanning Experience and Usability Questions
How long does a typical full-arch scan take in normal clinical conditions?
What is the depth of field?
Is the scanner completely powder-free?
How effective is the anti-fog system in real oral conditions?
How heavy is the handpiece (with and without tip)?
How intuitive is the software for new users and assistants?
Why these matter: Daily usability and operator comfort strongly influence whether the scanner will be used consistently.
3. Open Architecture and Compatibility Questions
Does the scanner natively export standard open formats (STL, PLY, OBJ)?
Are there any restrictions, fees, or workarounds required to export open files?
Which CAD platforms and laboratories is it commonly used with?
Can we send files to different labs or switch CAD software later without problems?
Is the system truly open, or are there proprietary limitations?
Why these matter: Open export protects your long-term flexibility and prevents vendor lock-in.
4. Software and Update Questions
Is the scanning software included in the purchase price?
How often are software updates released?
Are updates free, or is there an annual subscription or fee?
What AI or guidance features are included (missing-area detection, guided rescan, etc.)?
How stable is the software in continuous clinical use?
Why these matter: Software quality and ongoing development significantly affect daily efficiency and the scanner's useful life.
5. Support, Training, and Service Questions
What training is included for our dentists and assistants?
What technical support channels are available and what are typical response times?
What does the warranty cover and for how long?
How are repairs or replacements handled?
How quickly can we obtain replacement tips and accessories?
Is there local or regional service support in our area?
Why these matter: Even excellent hardware will need support. Weak after-sales service creates downtime and frustration.
6. Cost and Total Ownership Questions
What is included in the quoted price (software, tips, training, warranty, etc.)?
Are there mandatory annual fees, subscription costs, or paid updates?
What is the expected cost of tips and consumables over a year?
What is the return or exchange policy if the system does not meet our needs?
Can you help us understand the total cost of ownership over 3–5 years?
Why these matter: The purchase price is only part of the real cost. Hidden fees and ongoing expenses can significantly change the value equation.
7. Validation and Proof Questions
Can we arrange a demonstration or trial on cases similar to ours?
Can both our dentists and assistants try the scanner?
Can we test file export and import into our CAD software or with our laboratory?
Do you have clinical references or users we can speak with?
What certifications does the scanner hold (e.g., CE, ISO)?
Why these matter: Real-world testing and references are the best protection against marketing exaggeration.
8. Company and Long-Term Partnership Questions
How long have you been manufacturing intraoral scanners?
What is your long-term product roadmap for this system?
How do you handle software and parts support for older units?
Are you a true manufacturer or a reseller/brand label?
Why these matter: You are choosing a multi-year clinical partner. Stability and commitment matter.
Quick Reference Checklist of Essential Questions
| Category | Key Questions to Ask |
|---|---|
| Accuracy & performance | Full-arch accuracy? Scan body performance? Sample data? |
| Usability | Scan time? Weight? Powder-free? Anti-fog? Software ease? |
| Open architecture | Native STL/PLY/OBJ? CAD/lab compatibility? Lock-in risk? |
| Software & updates | Free updates? AI features? Stability? |
| Support & service | Training? Response time? Warranty? Tips availability? |
| Cost | What's included? Hidden fees? Total cost of ownership? |
| Validation | Demo/trial possible? References? Certifications? |
| Company | Manufacturer status? Long-term support commitment? |
How Strong Manufacturers Respond
Reliable manufacturers welcome detailed questions. They provide clear specifications, allow realistic demonstrations, explain support processes openly, and do not pressure you to buy before you have verified performance.
Aident's approach reflects these principles:
Clear accuracy specifications (AI-30 ≤10 μm; AI50 ≤7 μm)
Lightweight, powder-free designs with open STL/PLY/OBJ export
Practical clinical focus and accessible communication channels
Willingness to discuss real clinic needs rather than only marketing features
Conclusion
The questions you ask before buying an intraoral scanner reveal more about a manufacturer than their brochure does. Focus on verified accuracy, real usability, open architecture, software commitment, support quality, total cost of ownership, and willingness to prove results in realistic conditions.
Taking the time to ask these questions protects your clinic from expensive mismatches and helps you select a scanner that will serve patients and your team reliably for years.
Ready to ask the right questions and evaluate a clinical intraoral scanner?
Explore Aident intraoral scanners
Contact us:
Inquiry form: https://www.aident3d.com/inquiry
WhatsApp: +86 19311417410
Email: dongjiahao@aident.cc
The best scanner purchase starts with clear answers - not just good marketing. Ask thoroughly, test properly, and choose with confidence.
